Terms &
conditions.

1. Rescheduling & missed classes

• Group classes run at fixed times and can't be rescheduled, made up or refunded if missed. A recording of every group class is shared with enrolled students.
• Private sessions (paired and one-on-one) can be rescheduled with at least 24 hours' notice by text, email or Discord message to us. We'll find a new time within the same or the next 5-week cycle.
• Sessions cancelled with less than 24 hours' notice, or missed without notice, are charged in full and not rescheduled.
• Paired sessions go ahead if one student can't attend. The absent student is charged as normal unless they gave 24 hours' notice and both students agree to move the session.
• If you arrive late, the session still finishes at its scheduled time.
• Unused private sessions don't carry over beyond the following cycle.

2. Enrolment & free trial

• Your first consult call (about 15 minutes) and first class are free, with no obligation to enrol.
• A place in a group class is confirmed once payment for the cycle (or year) is received. Group classes are capped at 8 students, and places are filled in the order payments are received.
• Year 11 (Stage 1) and Year 12 (Stage 2) are always taught in separate classes.
• Students under 18 must be enrolled by a parent or guardian, who accepts these terms on their behalf.

3. Fees & payment

• Fees are per student and paid upfront, either per 5-week cycle or for the full year (40 weeks).
• Payment is due before the first class of each cycle. We may pause access to classes and resources if fees are overdue.
• Current prices are listed on our pricing page. We'll give at least one full cycle's notice before any price change. Full-year payments are locked in at the price paid.
• Payment details are provided on your invoice.

4. Discounts

• Full-year payment: 5% off tuition when all 40 weeks are paid upfront.
• Multiple subjects: every extra subject earns one week free on both subjects, applied as credit.
• Referrals: one free week for each new student you refer who enrols and pays for at least one cycle.
• Multi-hour private bookings: a reduced hourly rate may apply, as agreed in writing.
• Free weeks are credits applied to future tuition. They have no cash value and can't be transferred. We'll confirm on your invoice how discounts are applied.

4a. Results Guarantee & offers

• Results Guarantee: if a student's Checkpoint Test result hasn't improved by the end of their first 5-week cycle, their next 5-week cycle of group classes is free.
• To qualify, the student must be in their first cycle with us, attend every class (or watch the recording of any missed class), complete the set homework, and sit the Checkpoint Tests. "Improved" means a higher percentage on the end-of-cycle Checkpoint Test than on the first diagnostic or Checkpoint Test.
• The guarantee applies once per student per subject, to group classes only. It's provided as free classes, not cash.
• Early-bird offer: families who enrol and pay for 2027 by 15 December 2026 (Darwin time) receive a free place in a Summer Head Start Bootcamp and their first Momentum Booklet early.
• Founding Families: a free week of tuition in return for an honest video review at the end of Term 1, which we'll only publish with permission. Available to a limited number of families while we say so on our website.
• Free resources and bootcamps are offered at our discretion, and dates and availability may change.

5. Withdrawals & refunds

• You can withdraw at any time by telling us in writing.
• If you withdraw before a cycle starts, fees for that cycle are refunded in full.
• Once a cycle has started, fees for that cycle are non-refundable.
• Full-year payments: if you withdraw part-way through the year, we'll refund the remaining full cycles not yet started, calculated at the standard per-cycle price (without the 5% discount), less any discounts or credits already used.
• In exceptional circumstances (for example serious illness), contact us and we'll work something out fairly.
• Nothing in these terms limits your rights under the Australian Consumer Law.

6. Changes by us

• If we need to cancel or move a class, we'll give as much notice as possible and either reschedule it, provide a recording plus an extra Power Hour, or credit it to your next cycle.
• We may change tutors, venues, or move a class online if needed, while keeping the same content and quality.
• Group classes may be combined or rescheduled if enrolments fall below a viable size. We'll offer a suitable alternative or a refund for affected classes.

7. Recordings & resources

• Group classes are recorded so students can catch up and revise. Recordings are for enrolled students only and must not be downloaded, shared or uploaded elsewhere.
• All KinetIQ resources (Momentum Booklets, Checkpoint Tests, Launch Exams, practice SACs, worked solutions and notes) are our intellectual property. They're for the enrolled student's personal study only and must not be copied, shared, sold or posted online.
• Access to resources and recordings may end when enrolment ends.
• Practice SACs are for preparation only. Students are responsible for following their school's academic integrity rules. We don't complete assessed work for students.

8. Discord & support

• Enrolled students get access to our Discord server, which is open 24/7. Our lead tutor monitors it and aims to answer quickly, and always within 24 hours.
• Students must be respectful in Discord and classes. No bullying, harassment, spam or sharing of others' personal information.
• We may remove access for anyone who breaches these rules.

9. Conduct & safety

• All KinetIQ tutors hold current Working with Children Checks.
• Parents and guardians are welcome to contact us at any time about their child's progress or wellbeing.
• Students are expected to arrive on time, prepared, and to treat tutors and other students with respect. We may suspend or end enrolment for serious or repeated misconduct, with a pro-rata refund of unused fees.
• For in-person classes, parents and guardians are responsible for students before and after class times.

10. Results

We work hard to help every student excel, but results depend on many things outside our control, including the student's own effort. We don't guarantee any particular grade, score or ATAR.

11. Privacy

• We collect only the information we need to run your classes and keep in touch, such as names, contact details, year level, subjects and progress records.
• We never sell your information. We share it only where needed to provide our services, or where the law requires it.
• Enquiries sent through our website forms are delivered to our email through a third-party form service.
• We'll only publish a testimonial, photo or video of a student with their permission (and a parent's permission if they're under 18).
• You can ask to see or correct the information we hold about you at any time.

12. General

• KinetIQ Education is a business name of D.M Cherian & M Shah, ABN 62 791 258 815, based in Darwin, Northern Territory.
• We may update these terms from time to time. The current version is always on this page, and we'll let enrolled families know about significant changes.
• These terms are governed by the laws of the Northern Territory, Australia.
• Questions? Call or text 0468 430 172 or email admin@kinetiqeducation.com.au.